Shipping policy
Shipping Policy
Thank you for shopping with VELUNA.
We ship our products to customers in multiple countries and work with fulfillment and logistics partners to help ensure your order reaches you safely and efficiently.
Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information when available.
Please note that processing time is separate from shipping and transit time.
Delivery Time
Our estimated delivery time is:
7–12 Business Days
This estimate begins after your order has been processed and shipped.
Delivery times may vary depending on your destination, local carrier, customs procedures, weather conditions, and other circumstances outside our control.
During holidays, promotional periods, major sales events, or periods of unusually high demand, deliveries may take slightly longer than the estimated timeframe.
Shipping Cost
We may offer Free Shipping on qualifying promotions, products, or selected offers.
If shipping charges apply to your order, the applicable cost will be clearly displayed during checkout before you complete your purchase.
Tracking Information
Tracking information is provided for shipped orders when available.
Once your order has been dispatched, you may receive:
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A shipping confirmation email
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Your tracking number
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A link to track your delivery progress
Please allow some time for tracking information to become active after your order has been shipped.
Incorrect Shipping Address
Please carefully review your shipping information before completing your purchase.
If you notice that you entered an incorrect shipping address, contact us as soon as possible:
If your order has not yet entered processing, we will do our best to update the address.
Once an order has been processed or shipped, we may no longer be able to change the shipping address.
VELUNA is not responsible for delivery issues caused by an incorrectly provided shipping address.
Delayed, Lost, or Missing Packages
If your package appears to be delayed, marked as delivered but you cannot locate it, or appears to be missing, we recommend:
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Check your tracking information for the latest delivery status.
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Check with household members, neighbors, or your building's designated delivery area.
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Contact the local carrier responsible for the final delivery.
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Contact our customer support team if you need additional assistance.
We will do our best to assist you in locating your package.
Split Shipments
If your order contains multiple products, your items may occasionally arrive in separate packages.
This can happen when products are fulfilled from different locations or warehouses.
You may therefore receive multiple tracking numbers or deliveries for the same order.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, or other local charges may apply depending on the destination country.
Any such charges, when applicable, may be the responsibility of the customer.
Customs processing times can also vary by country and are outside the direct control of VELUNA.
Delivery Delays Outside Our Control
While we work with logistics partners to provide reliable delivery, certain delays may occur due to circumstances outside our control, including:
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Severe weather
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Natural disasters
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Customs delays
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Carrier disruptions
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Holidays
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High shipping volumes
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Incorrect or incomplete address information
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Other unforeseen transportation issues
We appreciate your patience if an unexpected delay occurs.
Support Hours
Our customer support team is available:
Monday – Friday
9:00 AM – 5:00 PM
We aim to respond to customer inquiries as promptly as possible during support hours.
Contact Us
If you have any questions regarding shipping or your order, please contact VELUNA Customer Support:
We are happy to assist you with your order and delivery questions.
Thank you for choosing VELUNA.